Accessibility Statement

 

Last updated: 19 September 2026

 

Orienta, a trading name of Northreach Education Ltd, is committed to making our website and online guidance services accessible to as many people as possible, including people with disabilities.

 

We want everyone to be able to explore their study options, understand the information we provide and contact us for support.

 

Our approach

Our aim is to improve accessibility in line with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

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Our priorities include clear language, readable text, suitable colour contrast, meaningful links, descriptions for informative images and forms that are easy to understand and navigate.

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We have not completed a comprehensive accessibility audit of this website. We therefore cannot currently confirm full compliance with WCAG 2.2 Level AA.

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Forms, bookings and external content

Our website uses Wix and includes forms provided by Tally. Appointment bookings open on a separate Zoho Bookings page. We also link to documents and websites provided by other organisations.

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The accessibility of these services and documents may vary. We have not verified every feature with assistive technologies.

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If a form, booking page or document creates a barrier for you, please contact us. We will work with you to find another way to provide the information or help you access our services.

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Getting help

You can ask us for:

• Help understanding information about our services.

• Assistance with an application form or booking a meeting.

• Information in a different format, such as larger text or a plain-text version.

• A different communication method or additional time during a guidance appointment.

 

Please tell us what would help you. You do not need to provide a diagnosis or detailed medical history to report an accessibility problem or request initial assistance.

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We will discuss your request with you and explain what we can arrange.

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Reporting an accessibility problem

If you have difficulty using our website, please contact:

Email: hello@orienta.london
Telephone: 0204 524 0433

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If possible, include:

• The address of the page where you experienced the problem.

• What you were trying to do.

• What prevented you from completing it.

• Your preferred way for us to contact you.

 

You may also tell us which browser, device or assistive technology you were using, if you are comfortable sharing this.

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We will review your feedback, discuss any immediate support you need and explain the next steps. Where a fix takes time, we will aim to offer an alternative way to access the relevant information or service.

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Personal information provided when requesting support will be handled in accordance with our Privacy Notice.

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If you are unhappy with our response

If you are dissatisfied with how we handle an accessibility concern, you can use our Complaints Policy. Please contact hello@orienta.london if you need help accessing the complaints process.

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Reviewing this statement

We will review this statement as our website and services change, and as we identify and address accessibility barriers.